Shipping policy

Processing Time
All items are made to order. Please allow 1–2 weeks for processing before your order ships. Processing time does not include transit time.

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Shipping & Delivery
Shipping rates are calculated at checkout. Orders ship via USPS or UPS within the United States. Delivery typically takes 2–7 business days once shipped.

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Tracking
You will receive tracking information by email once your order has shipped.

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Custom Orders
Personalized and custom items are final sale once production has started. Please review all details carefully before placing your order.

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Delays & Damage
We are not responsible for carrier delays or incorrect addresses. If your order arrives damaged, please contact us within 48 hours of delivery with photos.

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Questions
Contact us at info@theteallilac.com with any shipping questions.