Refund policy

Due to the custom and personalized nature of our products, all sales are final. We do not offer refunds or returns.

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Damaged Items
If your item arrives damaged during shipment, we are happy to offer a replacement.
Please contact us within 48 hours of delivery and include photos of:

• The damaged item

• The packaging it arrived in

Once the damage is confirmed, a replacement will be issued.

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Non-Returnable Items
We cannot accept returns or issue refunds for:

• Custom or personalized items

• Incorrect personalization details approved at checkout

• Normal variations in wood grain, color, or finish

These variations are natural and part of the handmade process.

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Shipping Issues
The Teal Lilac is not responsible for delays caused by the carrier or for incorrect shipping addresses provided at checkout.

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Questions
If you have any questions before placing an order, please contact us at info@theteallilac.com.